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試験番号：132-S-900問題集
試験科目：Avaya IP Telephony Design Elective Exam
最近更新時間：2014-03-02
問題と解答：全108問
100％の返金保証。1年間の無料アップデート。

試験番号：132-S-815問題集
試験科目：Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam
最近更新時間：2014-03-02
問題と解答：全118問
100％の返金保証。1年間の無料アップデート。

試験番号：132-S-708問題集
試験科目：Avaya Voice Self-Service Design Elective Exam
最近更新時間：2014-03-02
問題と解答：全77問
100％の返金保証。1年間の無料アップデート。

試験番号：132-S-100問題集
試験科目：Avaya Sales Certification Specialist
最近更新時間：2014-03-02
問題と解答：全49問
100％の返金保証。1年間の無料アップデート。

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NO.1 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

Avaya   132-S-708認定証   132-S-708練習問題

NO.2 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

Avaya認定証   132-S-708練習問題   132-S-708練習問題

NO.3 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

Avaya   132-S-708認定資格   132-S-708過去問   132-S-708   132-S-708

NO.4 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

Avaya過去問   132-S-708認定試験   132-S-708   132-S-708

NO.5 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

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NO.6 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

Avaya認定試験   132-S-708過去問   132-S-708参考書   132-S-708認証試験

NO.7 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

Avaya問題集   132-S-708   132-S-708問題集   132-S-708認定証

NO.8 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

Avaya   132-S-708参考書   132-S-708問題集

NO.9 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

Avaya参考書   132-S-708   132-S-708問題集

NO.10 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

Avaya   132-S-708認定証   132-S-708   132-S-708参考書

NO.11 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

Avaya過去問   132-S-708過去問   132-S-708

NO.12 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

Avaya認証試験   132-S-708認証試験   132-S-708

NO.13 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

Avaya認定証   132-S-708過去問   132-S-708   132-S-708   132-S-708

NO.14 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

Avaya認定資格   132-S-708   132-S-708過去問   132-S-708   132-S-708過去問

NO.15 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya   132-S-708参考書   132-S-708認証試験   132-S-708

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Exam Code: 132-S-815

Exam Name: Avaya (Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam)

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NO.1 Which two statements about domain names are true for Modular Messaging? (Choose two.)
A. All domain names must be unique.
B. The Voice Mail Domain (VMD) is identical to the Windows Domain Name.
C. The Fully Qualified Domain Name (FQDN) and Voice Mail Domain (VMD) names must be
alphanumeric.
D. The private Fully Qualified Domain Name (FQDN) for the Message Application Server (MAS) is
used only on the private network.
Answer: A,D

Avaya   132-S-815   132-S-815   132-S-815   132-S-815

NO.2 Which statement is true about installing a Modular Messaging with the Message Storage Server
(MSS) into the Corporate Windows Domain?
A. The only step required is to select "Join the Corporate Windows Domain" in the Data Collection
Too (DCT).
B. The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows
Domain values.
C. "Join the Corporate Windows Domain" must be selected in the Data Collection Tool (DCT) and
on the Message Storage Server Windows Domain Setup administration form.
D. "Join the Corporate Windows Domain" is done manually on the MAS after the configuration
wizard is run, and then done manually on the MSS using the Windows Domain Setup form.
Answer: C

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NO.3 To conduct a multiple Avaya Message Application Server (MAS) installation, where in the Voice
Mail Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) services
be activated?
A. in the first MAS
B. in different MASs
C. on the same MAS
D. in at least two MASs
Answer: C

Avaya   132-S-815   132-S-815   132-S-815

NO.4 .The customer has an existing Modular Messaging (MM) system with a Message Storage System
(MSS), which was installed with MM release 1.1. They are upgrading to MM 3.0 and adding an
Avaya Messaging Application Server (MAS) to provide more port capacity. The customer wants to
retain their existing MAS. They have T1 Dialogic boards. They currently have Aria and Audix TUIs
implemented for their subscribers.
Which two statements are true? (Choose two.)
A. They must upgrade all dialogic boards.
B. They must upgrade all MASs to S3500 servers.
C. They must consider impact of TUIs on port capacity.
D. The new MAS will have only two slots for port boards.
Answer: C,D

Avaya   132-S-815   132-S-815

NO.5 .Which three are manual steps required to upgrade Message Networking from Release 2.0 to
Release 3.1? (Choose three.)
A. Perform an attended system backup.
B. Run the pre-upgrade tool to help plan for the upgrade.
C. Remove the switch integration software from the MN 2.0 system.
D. Use the backup verification tool to ensure the quality of the backup.
E. Insert the MN 3.1 DVD and run Software Update on the 2.0 system.
Answer: A,B,D

Avaya practice test   132-S-815   132-S-815

NO.6 .What specific documentation is needed for an installer to correctly integrate a Message
Networking Server with a PBX? (Choose two.)
A. completed Modular Messaging planning form
B. completed Message Networking planning form
C. Avaya Communication Manager Networking Guide
D. Switch Connections Supported for Message Networking
Answer: B,D

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NO.7 .Which three line cards are used with Modular Messaging? (Choose three.)
A. H.323
B. Analog
C. DLC-16
D. T1/E1-QSIG
E. Set Emulation
Answer: B,D,E

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NO.8 .Which is used to find port statistics in a Modular Messaging (MM) system?
A. Reporting Tool
B. Port Monitor Tool
C. Subscriber Options
D. Operational History Viewer
Answer: A

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NO.9 .Which three are manual steps required to upgrade from Modular Messaging pre-3.0 to Modular
Messaging 3.x when the solution uses the Avaya Message Storage Server (MSS)? (Choose
three.)
A. using the backup verification tool to ensure the quality of the backup
B. running the Data Collection Tool (DCT) on a Message Application Server (MAS)
C. performing a backup of the MSS while the MSS is providing messaging services
D. performing a backup of the MSS while the MSS messaging services have been stopped
E. performing a backup of the Message Application Server (MAS) onto the MAS's DVD drive.
Answer: A,B,D

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NO.10 .Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three
items should be obtained from support.avaya.com? (Choose three.)
A. Configuration Notes
B. System planning form
C. Outlook Client software
D. Customer account information
E. Supplementary Server software
Answer: A,B,C

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NO.11 .In an R3.1 Modular Messaging Message Storage Server (MM MSS), in what location can a user
determine if Messaging is running and also the state of Internet Messaging and Enhanced List
Application Software?
A. Server Information > Server Status
B. Reports > System Evaluation Reports
C. This information is available from several screens.
D. System Control and System Status > System Monitor
Answer: A

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NO.12 .Which two actions should be performed to upgrade a customer's system from Modular Messaging
Release R3.0 to R3.1, using the existing servers for the Message Storage erver (MSS) and the
Message Application Server (MASs). (Choose two.)
A. Uninstall and re-installRealSpeak software on the MASs
B. Upgrade Dialogic drives if Dialogic port boards are in the MAS
C. Install MAS boot image (4 DVDs) to upgrade to Microsoft Windows 2003 Server
D. Install the Pre-upgrade and Backup Verification tool to check the health of the Release 3.0
system
Answer: A,B

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NO.13 .Which two statements are true about anti-virus software on Modular Messaging with a Message
Storage Server (MSS)? (Choose two.)
A. The MSS already has its own anti-virus software.
B. Anti-virus software should not be configured to perform scans each time a file is accessed.
C. Once anti-virus software has been installed the Modular Messaging system will update it
automatically.
D. Avaya recommends that the customer install anti-virus software on each Avaya Messaging
Application Server (MAS) and any Supplementary Server.
Answer: B,D

Avaya   132-S-815 questions   132-S-815

NO.14 .Which IP address is acceptable for use on the private network for an installation of Modular
Messaging R3.x with the Avaya Message Storage Server (MSS)?
A. 10.255.255.255
B. 168.192.1.250
C. 172.31.1.245
D. 183.81.168.1
Answer: C

Avaya   132-S-815   132-S-815   132-S-815 exam

NO.15 .Before requesting a license for a newly installed Modular Messaging system, which information is
required from the on-site installer?
A. Voice Mail Domain Name
B. Voice Mail Domain Identifier (aka VMD ID or Host ID)
C. IP addresses of all servers in the Voice Mail Domain
D. Local Administration Account names and passwords for all Messaging Application Servers
(MASs)
Answer: B

Avaya   132-S-815   132-S-815   132-S-815   132-S-815

NO.16 .In what task will the Avaya Messaging Application Server (MAS) Port Monitor be useful?
A. verifying that the MAS is able to communicate over IP ports to the MSS
B. determining the digits dialed by an outbound call from the MAS's telephony port
C. verifying that a test call arrives on a telephony port of the MAS that you want to test
D. determining whether communication originating from the MAS's IP port employs encryption
Answer: C

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NO.17 .Before beginning to configure and test the port boards in the Avaya Messaging Application Server
(MAS), a user must first obtain the proper configuration note for the particular PBX and integration.
Where can the proper configuration note be found?
A. Help screens
B. Installation Guide
C. MAS documentation CD
D. http:\\support.avaya.com
Answer: D

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NO.18 .Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)
A. create a new file
B. analyze existing system
C. deploy new configuration
D. delete current configuration
Answer: A,B

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NO.19 .According to Avaya documentation, which step must be taken to connect the cables supplied with
a digital set emulation board to the PBX?
A. Connect the board using the provided RJ-48C (Ethernet) cable.
B. Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
C. Connect the board using the provided PBX station interface D/82JCT-U cable.
D. Connect the male end of the provided CT bus cable to the top of each port board.
Answer: C

Avaya   132-S-815   132-S-815 exam   132-S-815 test

NO.20 .Which action must be taken on an Message Storage Server (MSS) to implement additional
administrator logins?
A. Buy additional administrator seats from Avaya.
B. Create custom roles to assign to the administrator logins.
C. Set up an Authentication, Authorization and Accounting (AAA) server to authenticate the
administrator logins.
D. Configure the administrator account to authenticate locally or via an Authentication,
Authorization and Accounting (AAA) server.
Answer: D

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